Conditions for Returns
1. The product must be unused, unworn,
unwashed and without any flaws. Fashion products can be tried on to see if they
fit and will still be considered unworn. If a Product is returned to us in an
inadequate condition, we reserve the right to send it back to you.
2. The product must include the original
tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the
original and undamaged manufacturer packaging / box. If the product was
delivered in a second layer of MSMEBD packaging, it must be returned in the
same condition with return shipping label attached. Do not put tape or stickers
on the manufacturer’s box.
4. While you return the item at our
office, please collect the MSMEBD Return Acknowledgement form the office and
fill it bin by yourself. Keep one copy to yourself and we will keep another
copy of it for the record.
Return Policy
Can I return
my item?
Yes. If you
purchase a product from MSMEBD, you can return it.
If you get a
faulty, damaged, or incorrect/incomplete product, you have 7 days to return it.
You can request for return if:
· Delivered product is damaged (i.e.
Physically destroyed or broken)/ defective (e.g. unable to switch on)
· Delivered product is incorrect (i.e. wrong
product/size/color, fake item, or expired)
· Delivered product is does not match
product description or picture (i.e. product not as advertised)
· Delivered product does not fit. (i.e.
size is unsuitable)
Conditions for Returns are:
· The product must be returned in
original and undamaged manufacturer packaging or box.
· Do not put tape or stickers on the
manufacturer’s box.
· If MSMEBD packaging has been damaged,
warp the item in another layer of external packaging like plastic to – avoid
damage to the parcel during transportation.
· Include any of the following that
came together with your item: free gifts, warranties, tags, labels, manuals,
any other accessories.
· Item must be unused, unwashed, and
unaltered (if applicable). Fashion products can be tried on to see if they fit.
· Item must be in the same condition as
received.
Note : The goods Must be returned in its original
manufacturer packing or box, which must be intact.
Items can not be
returned if it is “non-returnable”.
If you want to return items in these categories they are damaged,
defective or expired, please contact customer service. If a warranty is offered
on a product, the warranty period will be displayed on the right side of the
product page, in the “Return & Warranty” section.