Return Policy

Conditions for Returns

1.     The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a Product is returned to us in an inadequate condition, we reserve the right to send it back to you.

2.     The product must include the original tags, user manual, warranty cards, freebies and accessories.

3.     The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of MSMEBD packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

4.     While you return the item at our office, please collect the MSMEBD Return Acknowledgement form the office and fill it bin by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

 

Return Policy

Can I return my item?

Yes. If you purchase a product from MSMEBD, you can return it.

If you get a faulty, damaged, or incorrect/incomplete product, you have 7 days to return it.

You can request for return if:

·       Delivered product is damaged (i.e. Physically destroyed or broken)/ defective (e.g. unable to switch on)

·        Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

·       Delivered product is does not match product description or picture (i.e. product not as advertised)

·       Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns are:

·       The product must be returned in original and undamaged manufacturer packaging or box.

·       Do not put tape or stickers on the manufacturer’s box.

·       If MSMEBD packaging has been damaged, warp the item in another layer of external packaging like plastic to – avoid damage to the parcel during transportation.

·       Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals, any other accessories.

·       Item must be unused, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.

·       Item must be in the same condition as received.

Note : The goods Must be returned in its original manufacturer packing or box, which must be intact.

Items can not be returned if it is “non-returnable”.

If you want to return items in these categories they are damaged, defective or expired, please contact customer service. If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page, in the “Return & Warranty” section. 

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